Shipping Policy

Thank you for shopping at thewhiteelephantstore.org! We strive to provide a transparent and efficient shipping experience. Please review the following information regarding our shipping practices:

Processing Time:

Orders are typically processed within 1-3 business days. Processing includes order verification, quality checks, and packaging. Please note that processing times may be longer during peak seasons or promotional periods. You will receive a notification when your order has been processed and is ready for shipment.

Shipping Time:

Since we utilize items shipped directly from our warehouse network. Our products are shipped directly from our suppliers. This allows us to offer a wide variety of items. Standard shipping typically takes between 7-21 business days (1-3 weeks) for delivery. While we make every effort to ensure timely delivery, please understand that shipping times are estimates and can be affected by factors outside of our control, such as carrier delays, customs processing (for international orders), and unforeseen circumstances.

Shipping Costs:

(Free Shipping): We offer free standard shipping on all orders.

Shipping Destinations:

We ship within the United States only.

Tracking Information:

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website or our tracking page: Please allow a few days for the tracking information to update.  

Customs and Duties (International Shipping):

For international orders, please be aware that you may be responsible for any customs duties, taxes, or import fees imposed by your country. These charges are determined by your local customs authorities and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information about these potential charges.  

Lost or Damaged Packages:

If your package is lost or damaged during shipping, please contact us immediately at [Your Contact Email Address or Phone Number]. We will work with the shipping carrier to investigate the issue and take appropriate action, such as reshipment or refund, depending on the circumstances.

Order Changes/Cancellations:

If you need to make changes to your order or wish to cancel it, please contact us as soon as possible at harrisgarciaempirestrust@gmail.com or call us at (719)480-5086. We will do our best to accommodate your request, but we may not be able to make changes or cancellations once your order has been processed and shipped.

Contact Us:

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at harrisgarciaempirestrust@gmail.com or call us at (719)480-5086. We are here to assist you.